Privacy Policy

MARQAM may collect:

Account information:

• name;
• email;
• phone/WhatsApp number;
• account identifier; and
• authentication information.

Listing information:

• emirate;
• code/category;
• plate number;
• asking price;
• description;
• status; and
• promotion history.

Marketplace activity:

• Saved Plates;
• alerts;
• notifications;
• views;
• saves;
• shares;
• WhatsApp/contact clicks; and
• related usage activity.

Technical/security information:

• IP address;
• device/browser information;
• timestamps;
• session information; and
• security/system logs.

Payment information:

When promotions are purchased, MARQAM may receive payment status, amount, transaction identifier and promotion information from the payment processor.

MARQAM does not store full card numbers or CVV/security codes.

Information may be used to:

• operate user accounts;
• publish and manage listings;
• enable seller contact;
• operate Saved Plates, alerts and notifications;
• provide analytics;
• process promotions;
• provide support;
• moderate listings;
• prevent fraud and abuse;
• maintain security;
• improve MARQAM; and
• comply with legal obligations.

Public listings may display:

• emirate;
• code/category;
• plate number;
• asking price;
• description;
• listing status; and
• generated plate visual.

Private seller account information is not intended to be publicly exposed through listing data.

Seller contact information such as phone or WhatsApp number is stored separately from public listing information.

It may be revealed through MARQAM’s controlled contact functionality when a user intentionally chooses to contact a seller.

Users must not scrape, publish, resell or misuse seller contact information.

MARQAM stores saved listings, search alerts and notifications so these features can operate.

These are intended to be accessible only to the relevant account holder and authorised administrators where required to operate or secure the service.

MARQAM may record listing views, saves, shares and contact clicks.

These are used to provide aggregate seller analytics and improve the marketplace.

Seller analytics do not reveal individual buyer identities.

Promotion payments may be processed by a third-party processor such as Stripe.

Card details are handled by the payment processor rather than stored directly by MARQAM.

MARQAM may retain transaction IDs, payment status, amount and related records where necessary.

MARQAM may use trusted providers for:

• cloud hosting/database services;
• authentication;
• transactional email;
• payment processing;
• security/fraud prevention; and
• technical monitoring.

These providers may process information as necessary to provide their services.

Some service providers may process information outside the UAE.

Where required, MARQAM will take reasonable steps to use appropriate providers and safeguards consistent with applicable UAE requirements.

MARQAM uses technical and organisational measures intended to protect information, including:

• database access controls;
• row-level security;
• private storage of sensitive seller contact information;
• HTTPS encryption;
• controlled backend access; and
• security monitoring.

No internet service can guarantee absolute security.

MARQAM may use cookies, local storage or similar technologies for:

• authentication;
• maintaining sessions;
• user preferences;
• security; and
• essential site functionality.

If non-essential advertising/tracking technologies are introduced later, this Policy and any required consent controls will be updated.

MARQAM retains information for as long as reasonably necessary to operate accounts and listings, provide services, prevent fraud, resolve disputes and meet applicable legal or regulatory obligations.

Information may later be deleted, anonymised or retained where legally required.

Subject to applicable law, users may request access to, correction of or deletion of appropriate personal information.

Users may also manage Saved Plates, alerts and listings through their account where those controls are available.

Users may request deletion of their MARQAM account and associated personal information.

MARQAM may verify the requester’s identity before processing a deletion request and may retain information where legally or reasonably necessary for security, fraud prevention, disputes or record keeping.

MARQAM may disclose information where reasonably necessary to:

• comply with applicable law or lawful requests;
• investigate fraud or abuse;
• enforce MARQAM’s Terms;
• protect MARQAM, users or third parties; or
• establish or defend legal rights.

MARQAM is an independent private marketplace and is not affiliated with any UAE government authority.

User information is not routinely provided to government authorities except where required or permitted by law.

This Privacy Policy may be updated to reflect changes to MARQAM, service providers or applicable requirements.

The latest version and updated date will be displayed on this page.

For privacy questions or requests, contact: support@marqam.ae